Frequently Asked Questions
Is the Theory Smoker easy to use for beginners?
Absolutely! The Theory Smoker is the perfect tool for the beginners, the casuals and the experienced. It's simple mechanism means anyone can use it, and immediately elevate their hosting experience.
How does the Theory Smoker make my evenings more exciting?
The Theory Smoker creates an unforgettable experience for your guests. It brings a moment that you would only find at a premium bar right into the comfort of your home. It elevates your casual dinner party into a memory your guests will never forget.
How long does the smoking process take?
20 seconds. That's it. It takes less time to for the Theory Smoker to create a memorable experience for your guests than it does to pour the drink.
Are you an Australian business?
Yes! Our head office is located in Sydney!
How much does shipping cost?
Shipping is free on all orders to Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Absolutely. All transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact Prep Theory if something goes wrong?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at preptheoryco@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.